If you change your mind about any Items purchased you can return them to us except pierced jewellery if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 14 days of the order being delivered to you.

Return Policy

We do accept returns for Exchanges, Refunds and Credit Note on following terms.
If you change your mind about any Items purchased you can return them to us except pierced jewellery if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 14 days of the order being delivered to you. the Items are unworn and unwashed (and there are no signs of transfer of any make-up or other stains);
if shoes, the Items are unworn and show no signs of wear;
the Items have all tags attached and are returned with correct despatch and order information.
If you ask for credit note we will issue you credit note straightway and you will have money in your account which you will be able to use when you placing your next order.
If you requested for we will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the Items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items. Please allow us 10-14  Working days to process your refund.
The above does not affect your statutory rights.
Please note that this policy only applies to Items you have purchased on the Site. For Items purchased from Other Sources, you will need to check the returns policies of the applicable source.

Please follow these steps to return an item.

Please return all unwanted items in its original packaging, original condition, labels intact with copy of invoice stating reason of return
Post to


Shiffonz
369 Stratford Road
Birmingham
B11 4JY



We recommend recorded delivery and sender must retain  proof of postage.

Please allow 10-14 working days to process the return. The refund will be processed via same method of order payment.


For all online enquires please email us sales@shiffonz.com

We are usually speedy in replying email but in busy times please allow 24 hours turn around for the reply. We appreciate your patience.



STORES / SOCIAL MEDIA  will not be able to deal with any online order enquires.